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20tbajee collects and uses your personal information only to run your account, process payments through local rails like Rocket and Upay, and keep your wallet activity secure. Access to the platform and the scope of data we hold depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and payment identifiers such as your Rocket or Upay mobile number. We use this data to verify your identity, process deposits and withdrawals, and route any support requests you raise. We do not sell your personal data to third parties for marketing purposes. Data we hold is kept only as long as your account remains active or as required by applicable law. When you close your account, we follow a defined retention schedule before permanent deletion. Our payment processing for Rocket and Upay channels is handled through our payment service partner; your wallet credentials stay on their secured infrastructure and are never stored on our servers in plain form. Cookies are used on the site to maintain your session, remember your language preference, and generate aggregate usage analytics — no individual browsing profiles are sold or shared. You can adjust cookie settings through your browser at any time, though disabling session cookies will prevent login from working correctly. Any updates to this policy will be posted on this page, and where the change is material we will notify you at the contact address on your account.
Your Rocket mobile number is passed to our payment processor solely to complete transactions. We do not store your PIN or full wallet credentials on our platform servers.
Upay deposit and withdrawal requests are authenticated through your registered Upay number. Transaction references are logged in your account history for your review.
Where bKash is used for a transaction, the reference number and amount are recorded in your account wallet log. Your bKash PIN is never visible to us at any point.
Your deposit, withdrawal and session records are retained according to our data retention schedule and are accessible to you through the account history section when you are signed in.
This privacy policy applies to data you provide when creating and using your 20tbajee account, including your registration details, payment identifiers, and support correspondence. It does not extend to third-party sites you may reach through links on our pages, nor to the data practices of payment providers like Rocket or Upay, who each operate under their own terms. Your eligibility to use the platform remains subject to your local law and the eligible regions we serve.
Covers login credentials, registration details, verification documents and session records generated when you access your account on any device.
Covers transaction references, amounts and payment method identifiers logged in your wallet history. Does not cover your PIN or credentials held by Rocket, Upay or bKash directly.
Covers aggregate session analytics and cookie data used to keep the site functioning. Individual browsing profiles are not built or sold. Cookie preferences can be managed in your browser.
Does not cover data practices of external payment providers, game content studios, or any site linked from our pages. Review their own policies for those services separately.
You have the right to review the personal data we hold on your account at any time. The quickest path is the account settings page when you are signed in — your registered contact details, payment identifiers and transaction history are all visible there. If something is incorrect, you can update your contact information directly through account settings, or contact our support team to request a correction to details you cannot edit yourself. If you want a copy of the data we hold, or if you want to request deletion after closing your account, raise a request through the support chat or the help contact form. We will respond within the timeframe required by applicable law in your eligible region. For questions about how a specific piece of data is used, reach our support team through any of the published contact routes listed in the support section of this page.
Sign in and open the account settings page to see your registered details and transaction history. Payment references from Rocket and Upay transactions are listed in your wallet log.
Update your contact information through account settings. For details that require verification to change, contact support with the correction request and they will guide the process.
Submit a data export or deletion request through the support chat or help form after closing your account. Processing follows the timeline required by applicable law in eligible regions.
Any question about how we use a specific piece of your data can be directed to the support team. Use the chat or the contact form — details are in the support section below.
If you have a question about your data, want to raise a correction, or need to submit a formal privacy request, the routes below are the ones we actively monitor. Please include your registered account email or mobile number so we can locate your record promptly.
Open the chat widget on any page of the site while signed in. Use it to raise a privacy question, request a data review or ask about a specific transaction reference in your account.
The contact form in the Help section accepts privacy requests, correction requests and account queries. Describe your request clearly and include your registered contact detail.
For self-service corrections to contact details, open account settings when signed in. Transaction records and registered payment identifiers are also visible there without a support request.
We apply a layered approach to keeping your information secure. Passwords are stored using one-way hashing, and payment identifiers for Rocket and Upay are held through our payment processor rather than on our own servers in readable form. Session tokens expire after inactivity so that your account cannot be accessed from a device you have left unattended. We conduct periodic reviews of which staff roles have access to account data and limit that access to what is needed to deliver support and process transactions. If you believe your account has been accessed without your knowledge, contact our support team immediately through the chat route and we can review recent session activity with you.
Personal data is kept only while your account is active or as required by applicable law. After an account is closed, data moves through a defined deletion schedule rather than being kept indefinitely.
Session and analytics cookies are used to keep the site working and to generate aggregate reports. You can review and adjust cookie permissions through your browser settings at any time.
Passwords are hashed and never stored in plain text. Session tokens expire after inactivity. If you suspect unauthorised access, contact support through live chat to review your recent session log.
When we make a material change to this policy, we post it on this page and send a notice to the contact address on your account. Continuing to use the platform after a change indicates acceptance.
Questions about data, cookies, and how to reach us — answered clearly and without legal filler.
We collect your name, contact details and the payment identifiers you register — such as your Rocket or Upay mobile number. We also log transaction references and session records generated during your use of the platform.
No. Your PIN and wallet credentials stay within your payment provider's secured systems. We receive only the transaction reference and outcome from Rocket or Upay, not your authentication details.
Once an account is closed, your data moves into a scheduled deletion process in line with applicable law for your eligible region. You can request confirmation of the timeline through the support contact form.
Yes. Sign in and open account settings to view your registered contact details, payment identifiers and wallet transaction history. For a fuller data export, submit a request through support chat or the help form.
For contact details you can edit yourself, account settings is the fastest route. For fields requiring verification, raise a correction request through support chat and the team will guide you through the steps.
Use the live chat widget on any page of the site, or submit a message through the help contact form. Include your registered mobile number or email so we can match the request to your account promptly.